That's How It Happened

Meet Anne, Kate, Evie, Karen, Lisa, Lisa's rival Hank, the oddly named Tax Friendly, and an owl called Cosmo. They're all virtual reps, or vReps, part of ridiculous "Interactive Customer Care". They stink of that AOL-like trait of shielding people from the real power of the internet. I know site specific search often sucks, but vReps are not making it better.